FAQ

Frequently Asked Questions

I want to visit your warehouse, how can I arrange that?

Used Clothes Direct has direct partnerships with many clothing graders and credential collectors throughout the country. To keep costs low, we do not purchase clothing to resell it. This helps us eliminate any large overhead associated with a warehouse & staffing, that competitors will have. This allows us to offer lower prices because of not having overhead. Many of our customers prefer better prices over us having a warehouse. For that reason, our team proudly brokers on behalf of our verified partners.

You are welcome to order a very small sample to judge quality.

How do I order a sample?

Contact us via our form and advise of the specific product you are interested in. Our team will then inform you of the minimum order amount for that product.

What if I don’t feel comfortable making a small order to judge the quality?

That is OK. It is understandable. Just keep in mind the following:

-That the owners of the company proudly show who they are. How many companies in this industry do that? Feel free to look at the competitor’s website and try to easily find information about the owners.

-To date, Used Clothes Direct has zero bad reviews after being open for over 2 years. Take a look at some of the competitor’s reviews that you are considering prior to contacting them. You will see some horrible reviews with some competing companies.

-Bait & Switch. You can visit a warehouse and see clothing that was “set aside” specifically for people who visit the warehouse. The actual clothing you receive can be different. So do not put all of your trust in just seeing a warehouse. It is very easy to show one type of clothing to someone and ship a lower quality.

How do I request a quote?

Fill out our form and tell us which products you are interested in. We need to know exactly what you are looking for. For instance, what size bales you are interested in and of what type of clothing and the grade. For instance, you may say, I am interested in 540 bales (a 40′ HC Container) of mens cotton polo tshirts that is Grade A.

What is your minimum order?

Our minimum order of used clothing is 40,000lbs. Sample orders can be lower. Contact us for details as minimums vary according to the product.

How many bales can you pack in a 40′ HC container?

Used Clothes Direct will fill bales of used clothing in nearly any size from 100 lb/45 kg, 180 lb/82kg to large 1000 lb/450 kg. Our team consistently loads 540 bales (100 lb) per 40′ HC container.

Are you able to separate men, women, and children clothing?

Yes, it is a requirement for us to give you a quote. We must know what type of men, women, or children clothing and the amount of each you would like.

What is the wholesale pricing for your used clothes?

Pricing changes frequently according to supply, demand, & product type. For the latest pricing, please give us a call or fill out our form so we can supply you with a detailed used clothing quote. We try to list our latest prices on our website but they are subject to change based on supply and demand for our products.

What payment methods do you accept?

We only accept Wire Transfers as a form of payment. Payment is required before we ship any containers.

When can I expect my shipment after paying?

This depends on how many orders are in front of yours. However, once we verify payment is received we can give you a much more accurate timeline. Efficiency and timeliness is what we pride ourselves on.

Do your shipments come with insurance?

No, however shipping insurance can be purchased at your expense.

Do you export used clothing?

Yes, 90% of our business is the exporting of used clothing.

Can you assist with shipping/freight forwarding?

Yes, we have reputable companies we have worked with in the past that can assist you.

CALL US: 877-394-1658
Conditions: UsedClothesDirect.com sells overstock thrift store supply, credential clothing, clothing from graders, surplus, overstock and makes no guarantee or warranty, express or implied and without limitations of merchandise fitness or marketability. There are no returns, refunds, credits or exchanges, ALL SALES ARE FINAL. There are absolutely no refunds. All wholesale products are sold “AS IS”.